Shipping policy

Shipping Policy

Thank you for shopping with The Personal Bag. Here is everything you need to know about how we get your order to you.

Order Processing

Orders are processed and shipped within 1–3 business days from our U.S. fulfillment center. Orders placed on weekends or holidays begin processing the next business day. You will receive an order confirmation email when you place your order and a shipping confirmation email with a tracking number as soon as your order ships.

Shipping Areas

We currently ship to addresses within the United States. We do not ship to P.O. boxes unless the carrier supports it for your area.

Delivery Times

Standard shipping typically arrives within 3–8 business days after your order ships. Delivery times are estimates provided by the carrier and are not guaranteed. Carrier delays, weather, and peak seasons can extend delivery windows.

Tracking

Every order ships with carrier tracking. Your tracking number is emailed to you when the order ships, and you will also receive out-for-delivery and delivery confirmation notifications. The carrier's tracking record is the official record of your shipment's status and delivery.

Delivery and Signature

Standard shipments do not require a signature. If no one is available at delivery, the carrier may leave your package at your door, with a building attendant, or in your building's lobby, vestibule, or mailroom, following the carrier's standard delivery practices. The carrier's confirmation of delivery to your address constitutes proof of delivery.

Shipping Address

You are responsible for providing a complete and correct shipping address at checkout, including any apartment or unit number. We ship to the address you provide and are not responsible for orders delivered to an incorrectly entered address. If you notice an address error, contact us immediately — an address can only be corrected before the order ships.

Missing or Lost Packages

Once the carrier confirms delivery to the address provided at checkout, The Personal Bag is not responsible for lost, missing, or stolen packages. If tracking shows your package was delivered but you cannot find it, check around your entrance, with neighbors or household members, and in your building's lobby, mailroom, or package area — packages are sometimes marked delivered shortly before they arrive. If your package still does not turn up, contact the carrier directly with your tracking number to file a trace or claim.

Damaged in Transit

If your order arrives damaged, contact us within 7 days of delivery with photos of the package and the item, and we will make it right.

Questions

For any shipping questions, reach out through our contact page and we will be happy to help.